Returns Policy

At Loka Three Rivers, we are committed to ensuring your satisfaction with your purchases. Our returns policy lasts for 7 days due to our clothing ranges changing every second week. If 7 days have passed since your purchase, we regret to inform you that we cannot offer you a credit note or exchange.

Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- Unused and in the same condition you received it.
- In its original packaging.

Non-Returnable Items
The following items are exempt from being returned:
- Earrings
- Shoes
- Gift cards
- Some health and personal care items

Proof of Purchase
To complete your return, please provide a receipt or proof of purchase.

Return Process
Please do not send your purchase back to the manufacturer. Instead, follow these steps:
1. Email us at info@lokaonline.co.za to initiate your return.
2. Ship your item to:

Refund Policy
Please note that we do not issue refunds. You may receive a credit note for the value of the returned item or opt for an exchange for any other item in-store or online for the same amount.

Sale Items
Items marked as Sale cannot be exchanged.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at info@lokaonline.co.za and send the item to the address above.

Shipping Returns
To return your product, send your request to: info@lokaonline.co.za.
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable, and if you receive a credit, the cost of return shipping will be deducted from your credit amount.

Delivery Time for Exchanged Products

The time it takes for exchanged products to reach you may vary depending on your location. If you are returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?
If you have any questions or issues regarding your return or exchange, please do not hesitate to contact us at info@lokaonline.co.za.